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MetaTradee

Support

Get help with your account

Account access, trade imports, billing and subscriptions, or anything technical.

Open a support request

Never include passwords, broker credentials, API keys or full card numbers.

Or email us directly

  • Customer support

    Account help, login problems, trade imports that will not go through, and anything technical. Also the right address for billing and subscription questions.

    support@metatradee.com

  • Sales and pricing

    Questions about plans, upgrades, team access, or buying for more than one trader.

    sales@metatradee.com

What to include

It saves a round trip.

  • The email address on your MetaTradee account.
  • What you expected to happen, and what happened instead.
  • For an import: the platform (MetaTrader 4 or 5, Interactive Brokers) and the file type.
  • For a billing question: the date of the payment, not the card number.

Never send your password, broker credentials, API keys or full card number — to us or to anyone. MetaTradee support will never ask for them.

Before you write

The guides cover importing, replay, analytics and what each metric means, and the pricing page answers most plan questions. If neither helps, support@metatradee.com is the fastest route to a person.